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F7 Casino Privacy Policy

Introduction

F7 Casino is committed to safeguarding the personal information of its players while ensuring a secure and compliant gaming environment. This Privacy Policy outlines how the platform collects, uses, stores, and protects data, providing transparency and enabling informed decisions. By using F7 Casino, players acknowledge and accept the terms outlined in this policy.

Data Controller and Operator Details

F7 Casino is operated by Dama N.V., a licensed entity incorporated in Curaçao, supported operationally by its fully owned subsidiary Friolion Limited based in Cyprus. Dama N.V. holds an official gaming license issued by Antillephone N.V., governing all gaming activities on the platform.

Players may contact the Data Protection Officer (DPO) regarding privacy matters through the official support channels.

Information Collected

The platform collects various categories of personal data to deliver gaming services and comply with legal requirements:

  1. Account & Communication Data: Full name, date of birth, email, phone number, and submitted ID documents.

  2. Interaction History: Messages, emails, live chat transcripts, and account inquiries.

  3. Transaction & Activity Data: Deposits, withdrawals, wagering history, and gameplay activity across slots, live games, and other casino features.

  4. Device and Access Data: IP addresses, device types, browser information, geolocation, login timestamps, and technical logs.

  5. Regulatory Documentation: Required KYC (Know Your Customer) or AML (Anti-Money Laundering) verification files.

This data is collected exclusively to provide services, process payments, comply with regulations, prevent fraud, and enhance user experience.

How Personal Data is Used

Collected information is utilized for the following purposes:

  • Account Management: Verifying identity, processing deposits and withdrawals, and ensuring secure gameplay.

  • Customer Support: Responding to inquiries, complaints, or service issues.

  • Legal and Regulatory Compliance: KYC checks, AML reporting, and audit purposes.

  • Responsible Gaming Monitoring: Detecting problem gambling behavior and implementing account limits.

  • Marketing (Consent-Based): Promotional emails or notifications are sent only when players opt in.

  • Internal Analysis: Improving platform functionality, user interface, and service performance.

  • Fraud Prevention: Monitoring suspicious activities and enforcing security measures.

All activities comply with relevant legislation and license requirements, ensuring player protection and platform integrity.

F7 Casino processes personal data under the following legal bases:

  • Contractual Necessity: Account setup, payments, and gaming services.

  • Legal Obligation: Compliance with Curaçao gaming laws, AML directives, and EU/UK regulations.

  • Legitimate Interests: Fraud prevention, system security, and responsible gaming oversight.

  • Consent: Marketing communications, promotions, or newsletters.

Data Sharing and Third Parties

F7 Casino shares data selectively and securely:

  • Corporate Affiliates: To streamline operations and customer support.

  • Authorized Third Parties: Payment processors, identity verification services, and regulatory bodies.

  • Game Providers: Ensuring seamless gameplay and service functionality.

  • Security and Fraud Prevention Vendors: Protecting users and platform integrity.

All partners are bound by strict confidentiality and data protection agreements. F7 Casino never sells or leases personal information to external entities.

International Data Transfers

Where data is transferred outside the European Economic Area (EEA) or the UK, F7 Casino ensures adequate safeguards, including binding contractual agreements and adherence to GDPR requirements.

Data Retention

Personal data is retained strictly as long as necessary for:

  • Legal obligations under gaming and financial laws.

  • Anti-money laundering and fraud monitoring purposes.

  • Regulatory audits and accounting requirements.

Typically, data is retained no less than five years after account closure in accordance with financial crime prevention laws.

Data Security Measures

F7 Casino applies multiple technical and organizational security measures:

  • SSL encryption for all transmissions.

  • Role-based database access control.

  • Two-factor authentication for administrative access.

  • Regular internal and external audits.

  • Monitoring and incident response protocols.

Use of Cookies and Tracking

F7 Casino employs cookies and similar technologies to:

  • Improve site functionality and personalize the user experience.

  • Track user interactions for analytics and fraud prevention.

  • Support marketing campaigns with explicit consent.

Players may manage cookie preferences through their browser. Disabling certain cookies may limit access to specific features.

Player Privacy Rights

Players have the following rights under GDPR and related laws:

  • Access & Portability: View all personal data held by F7 Casino.

  • Correction & Rectification: Update inaccurate or incomplete information.

  • Erasure & Restriction: Request account deletion or limitation of processing.

  • Withdrawal of Consent: Revoke marketing permissions at any time.

  • Objection & Complaint: File a complaint with the DPO or relevant supervisory authority.